IT Support Overview

Global 24/7 Support Services for Fab Automation Systems, einnosys offers 24/7 Customer Support and 24/7 IT Support Services to factories across the world.

Our support covers:
Factory Host Systems
MES (Manufacturing Execution Systems)

Databases

Fault Detection Systems (FDC)
Advanced Process Control (APC)
Recipe Management Systems (RMS)
ERP Systems

Why Choose eInnoSys for 24/7 Support?

Our proactive support approach ensures stable factory operations and reduced disruption to production environments.

Deep Semiconductor Domain Expertise
100+ Years of Combined Automation Experience
Global Support Coverage
Rapid Environment Adaptation
Dedicated 24/7 Support Team
Managed 24/7 Support Services Model
SLA-Based Service Delivery
Reduced Downtime & Operational Risk

Industry Solution

Semiconductor Equipment OEMs

300mm & 200mm Wafer Fabs

Automation Software Providers

Assembly, Test & Packaging Facilities

Smart Factory Systems

Key Features

Combination of Onsite and Offsite Support

Most factories benefit from a hybrid support model combining onsite presence with remote assistance. We also offer fully remote 24/7 Help Desk Support where required.

Toll-Free & Local Support Numbers

Dedicated toll-free or local contact numbers ensure fast access to our 24×7 Technical Support team for immediate issue resolution.

Level 1 & Level 2 Technical Support

Professional support and development teams provide structured Level 1 and Level 2 troubleshooting to minimize downtime and restore operations quickly.

Comprehensive Automation Coverage

Support for Systems Not Developed by Us

We act as a flexible 24/7 Support Provider, offering managed support services even for third-party automation systems.

Support includes

Host Applications
MES
FDC
APC
RMS
ERP
Databases
Custom Automation Software

Whitepaper

Explore more

Custom Automation Applications

With over 100+ years of combined team experience in fab automation and equipment software, we are positioned as a trusted 24/7 Support Company for semiconductor manufacturers.

Importantly, we provide support even for automation systems not developed by eInnosys. Our strong domain and technical expertise enables us to quickly understand your environment and deliver unmatched support performance.